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Public transit bus on a city street

Transit customer experience software

The rider experience runs on communication.

Customer experience is what sets transit agencies apart today, and it comes down to communication. Pulse helps riders get the information they need, and helps your agency listen and respond.

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Two sides of every rider conversation

Great customer experience means riders can get answers the moment they need them, and that their voice always reaches your agency. Pulse covers both directions.

Riders get answers

Pulse RideInfo

AI that answers your riders' calls.

An AI voice agent and IVR replacement for transit. Handles "where's my ride?" questions 24/7 on the phone and web using your real-time GTFS data. Drop it into your existing call center with zero training and zero migration.

AI Phone + Web Chat | Powered by your GTFS data
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Riders are heard

Pulse Feedback

Customer service software that actually fits transit.

Transit customer service software, purpose-built for agencies. Riders get a public portal under your own name and colors. Your team gets complaints, commendations, inquiries, and lost-and-found from every channel in one queue, with optional contact center integration for phone calls. No more fighting a system that wasn't built for you.

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Product screenshots

See Pulse RideInfo in action

Riders ask questions in their own words. Staff can review every conversation, and the agency gets performance reporting.

Pulse RideInfo agency performance dashboard showing a 91.4% call deflection rate, 4.6 average CSAT, and how riders use the assistant
Agency dashboard. How many calls never needed an agent, how riders rated the answers, and what they keep asking about. This is how you measure the savings instead of guessing.
Web chat. Riders who would rather type than call get the same answers on your website. No second vendor and no second system to maintain.
Pulse RideInfo call detail screen with the full transcript, AI summary, caller information, recording, and live transit data for a single phone inquiry
Call detail. When a rider disputes what they were told, pull up the recording, the transcript, and the exact arrival data used to answer. Every call is auditable.
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Product screenshots

See Pulse Feedback in action

Riders submit feedback on your portal, every channel goes into the same queue, every investigation has an owner and a deadline, and reporting shows whether cases were handled on time.

Pulse Feedback case detail screen for a dirty-bus complaint, showing the rider's message, the investigation at step 2 of 5 with its owner and due date, the activity trail, and the reply composer
Case detail. When a rider, a board member, or a lawyer asks what happened with a complaint, the answer is on one screen: who owns it, what has been done, and what the rider was told.
Pulse Feedback SLA health dashboard showing 47 tracked items, 45 on time, 2 at risk, zero active violations, and 96% compliance over 30 days
SLA dashboard. Cases drifting toward their deadline are flagged while there is still time to act. The compliance number is ready before the board asks for it.
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Everything your agency needs to manage rider feedback

Stop juggling spreadsheets, emails, and outdated systems. Manage every rider interaction from a single platform.

All Feedback Types

Comments, commendations, complaints, inquiries, ADA requests. One system and one process for all of them, so nothing lives in a spreadsheet on the side.

You're in Control

Add fields, adjust workflows, and configure your system yourself. No more waiting on a vendor for every small change.

Powerful Reporting

Custom reports, advanced filter groups, and an AI-powered reporting agent that lets you ask questions about your data in plain English.

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Ready to elevate your rider experience?

See how better communication, in both directions, transforms the way your agency serves riders.

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