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Transit customer experience software

The rider experience runs on communication.

Most calls to a transit agency ask one thing: when is my bus coming? RideInfo answers those calls from your live data, day and night. Feedback gives your team one place for everything else, from a missed trip to a lost laptop.

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Pulse Feedback queue listing rider complaints and an ADA request, each with its status and priority
RideInfo answers the rider's question. Feedback tracks each complaint until your team answers it.
  1. Rider asks
  2. RideInfo answers
  3. Rider gives feedback
  4. Your team responds

Two kinds of rider calls

Some riders want to know when the bus is coming. Others want to tell you it never came. The first rider needs a fast answer. The second needs someone to look into it and write back.

Riders get answers

RideInfo

AI that answers your riders' calls.

An AI voice agent that can replace your phone menu. It answers "where's my bus?" by phone, text, and web chat, at 2 PM or 2 AM, from your live GTFS data. Your call center stays as it is. Your agents keep the calls that need a person.

AI Phone + SMS + Web Chat | Powered by your GTFS data
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Riders are heard

Feedback

Customer service software made for transit, not retail.

Riders get a public portal with your agency's name and theme. Your team gets one queue for complaints, commendations, ADA requests, and lost items, from the web, email, and phone. Each case has a person and a deadline. You can connect your contact center too.

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Product screenshots

See RideInfo in action

Riders ask the way they would ask a person: "Is the 12 running late?" You can read every conversation afterward. The dashboard shows how many calls never needed an agent.

Pulse RideInfo agency performance dashboard showing a 91.4% call deflection rate, 4.6 average CSAT, and how riders use the assistant
Agency dashboard. How many calls never needed an agent, how riders rated the answers, and what they keep asking about. This is how you measure the savings instead of guessing.
Pulse RideInfo call detail screen with the full transcript, AI summary, caller information, recording, and live transit data for a single phone inquiry
Call detail. When a rider disputes what they were told, pull up the recording, the transcript, and the exact arrival data used to answer. Every call is auditable.
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Product screenshots

See Feedback in action

Riders submit feedback on your portal, every channel goes into the same queue, every investigation has an owner and a deadline, and reporting shows whether cases were handled on time.

Pulse Feedback case detail screen for a dirty-bus complaint, showing the rider's message, the investigation at step 2 of 5 with its owner and due date, the activity trail, and the reply composer
Case detail. When a rider, a board member, or a lawyer asks what happened with a complaint, the answer is on one screen: who owns it, what has been done, and what the rider was told.
Pulse Feedback SLA health dashboard showing 47 tracked items, 45 on time, 2 at risk, zero active violations, and 96% compliance over 30 days
SLA dashboard. Cases drifting toward their deadline are flagged while there is still time to act. The compliance number is ready before the board asks for it.
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One place for every rider complaint

When complaints sit in an inbox and ADA requests sit in a spreadsheet, nobody can say how many are still open. Feedback puts them all in one place.

Every kind of feedback

Complaints, commendations, inquiries, and ADA requests all go into one system. Each type follows its own steps, so an ADA request gets the process and deadline it requires.

Change it yourself

Need a new field or an extra step in a workflow? Your admin adds it in the settings. You do not file a ticket with us and wait.

Reports without Excel

Build your own reports with detailed filters. Or ask the AI reporting agent a question in plain English, such as "Which routes got the most complaints last month?"

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See both products in one demo

We will show you RideInfo answering a rider and Feedback handling a complaint from start to finish. Bring the questions your riders ask most.

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